The Chronic Consumer

This is going to sound odd, but in 12+ years of shopping at Amazon.com, I made my VERY FIRST RETURN just a couple weeks ago! I bought an article of clothing that was too large, and since the item in question cost more than $100, I of course returned it.

The Amazon return process is very simple. First, you request a return authorization from your Amazon.com account by clicking on the appropriate button on your Order History Page. Then you print out a return label and a shipping address, and send the package back. Amazon handles it from there.

Once they get the package, they inspect the item for damage or whatever and then disposition it. My credit card (the method of payment I used) was credited for the full original amount of the item plus the original shipping costs. Yeah, I was out a few bucks sending the package back, but because the item cost so much to begin with, I didn’t mind that.

Anyway, I’m very impressed by Amazon’s easy return process — but even more impressed that this was the first time I ever had to use it!