The Chronic Consumer

My husband and I purchased an expensive (close to $600) Dyson vacuum cleaner in April of 2006. Since we have two dogs in the house, one being a Beagle that sheds pretty heavily in the summer months, we have to vacuum every single day otherwise the floors get disgusting. So needless to say, our Dyson has gotten plenty of use in the past 2+ years.

Then last week, the cord unexpectedly shorted out. I was using the vacuum and the thing just suddenly died. I checked the cord and discovered the short, which resulted in part of the plastic coating melting to expose the wires. The vacuum was still under warranty, so we took it back to the store we bought it from, and they packed it off to Dyson for us. We were told that it could take up to 10 business days to get it back.

Well, we got it back yesterday (after 6 business days) and the thing is as good as new — probably because it mostly IS new! Not only did Dyson replace the broken cord, but they also replaced just about everything else!

We have a canister-style DC11 model, and the only original part that we got back was the canister that houses the motor. According to the work order (and verified by my personal inspection), Dyson replaced the head, hoses, motor, and telescoping handle. We didn’t request any of these replacements, Dyson just did it on their own!

I have to say that in a time where customer service is sorely lacking just about everywhere, Dyson really came through. I am completely satisfied with their products and the way they honor their warranties. I think it’s safe to say that I’ll be a Dyson customer for life!