I told you last week that I was planning on buying another women’s NFL jersey because I like them so much. I already have a Tom Brady Patriots replica, and this time I wanted to order something different. I spent a lot of time considering which player’s jersey to buy before settling on Alex Smith of the 49ers.
My Brady jersey is a size L, which fits just fine, but isn’t as roomy as I would like it, so I wanted to order the Smith jersey in XL. I couldn’t find that size at any online sporting goods stores except for ESPNShops.com. I kept looking for a few more days, but finally decided to buy from ESPN. Here’s what I thought of the process.
First of all, the ESPN shop’s prices are much higher than, say, Amazon.com or even Dick’s Sporting Goods, but they had the size I needed whereas the other places didn’t. That’s fine, I guess. I’m willing to pay more to get exactly what I want — if I have to, that is.
While I was shopping on the site, I noticed that there was a promo code for $15 off a purchase of $75 or more. I was close to that amount with the jersey anyway, so I decided to buy a Bears t-shirt to put me over the limit.
But when I went through the checkout process, I didn’t see any place to enter the promo code! I’ve been shopping online for years and years, so believe me, I was on the lookout for the promo code box, but never saw it. The only thing I saw was a place to enter gift card numbers (with PINs), and I tried to enter the code there even though I knew damn well it wouldn’t work (which, of course, it didn’t). I kept going, thinking maybe it would be at the very end or something, but no dice.
Oh, another thing about the ESPNShops.com ordering process that bugged me was the way they don’t show you your total price after shipping and taxes are added in. All you get is a subtotal, and you have to confirm your order without knowing what the full total is. Once the order is received on their end, they’ll send you a confirmation email with shipping and taxes included. That’s complete b.s., if you ask me. This is critical information that should be added before shoppers are asked to submit their orders.
Anyway, because of the snafu with the promo code, I had to call customer service right after I placed my order. The girl on the phone said that she couldn’t take the discount out of the order that was already submitted, so instead she would open a new order with the same items (adding the discount this time), cancel the old order, and that would be that.
An hour after talking to customer service, I got a confirmation email for the new order, with the discount code applied and everything. Perfect.
Until yesterday, when I also got a confirmation email for that first order I placed. Yeah, the one that Phone Girl was supposed to cancel!!
So I had to call in yet again to explain what happened and get that first order canceled. This time a different person answered, and he said he would take care of it. But even though it’s more than 24 hours later, the status for that unwanted order still shows as OPEN.
This is crap. I hate having to follow up on customer service requests like this just because employees are too lazy and/or incompetent to do their jobs right in the first place.
The issue is still unresolved as of this writing, but no matter how it plays out, I think it’s safe to say I won’t be spending my money at ESPNShops.com anymore. It’s just not worth the hassle at all!