Like most shoppers, I enjoy purchasing name-brand items without having to pay retail price. So I’m always checking out websites that offer discount luxury goods to see what kind of bargains I can find. One site that specializes in these types of discounts is Jomashop.com. I ordered a Movado watch from the site a long time ago, and thought I’d tell about my experience here.
If you use Google Product Search (Froogle) or a similar tool to shop for a specific luxury item, chances are that Jomashop.com will show up near the top of the results. They seem to offer the lowest prices on just about everything from watches to handbags to accessories, and they have a pretty good selection. However, I found their customer service to be extremely lacking, and I’m very hesitant to buy from them again.
I was interested in buying a Movado Esperanza watch, and saw that Jomashop priced the watch almost $50 lower than anyone else. I checked the site, noted that the item was listed as “In Stock” and therefore, according to Jomashop policy, should have shipped that same day (since I was ordering before 1:30pm EST). I placed my order and sat back to wait for my watch.
I didn’t receive a shipping confirmation the next day, so I figured something must have happened and they’d get to it that day for sure. When I still didn’t hear anything from them by the end of business, I started to become a bit concerned. They had placed an authorization on my credit card for the amount of the watch and everything, so I was sure it wasn’t a problem on my end. I sent an email to customer service asking where my watch was.
Hey, I know it was only two days, but — stores shouldn’t promise same-day or next-day shipping if they can’t follow through.
No one responded to my email, so I had to call in and talk to someone. The rep then told me that the watch I wanted was on backorder and would ship out as soon as it came in. WTF??? I only bought the thing from Jomashop because the site said it was in stock! I would have ordered from someplace else if I knew I would have to wait!! So I told her to cancel my order, which she [said] she did.
I then ordered the watch from someone else and paid a bit more money, but it at least shipped out the next day. Unfortunately, my saga with Jomashop wasn’t over yet.
It turns out that the CSR didn’t cancel the order after all, so I ended up with a UPS package from Jomashop like two weeks later. I called in and asked what I was supposed to do with the box, and they said to mark it as “Refused” and send it back. Well, that meant I had to call UPS and arrange for the pickup, which was obviously just more time I had to spend correcting Jomashop’s mistakes. Then I had to wait until they received the package and put the item back into inventory before they would credit my account for the purchase price.
I’ve read on Bizrate.com that other people have had similar issues with Jomashop. It seems to me that they just say they have everything in stock in order to get your business, and then they give you the runaround until they actually get the item.
Anyway, that one experience was so bad that I’ve never ordered from them again — even though they still offer the lowest prices on luxury goods. If I were you, I’d pay a bit extra just to make sure that you get the item on time, especially if it’s a gift for someone else.
The bottom line: Deal with Jomashop.com at your own risk!!